A complex system can only be understood by understanding the small particular parts of day to day interaction. In order to do that, we have to engage people.
Unfortunately it’s not just aviation and medicine that are experiencing life-threatening problems at the complex interface between technology and people.
Boeing didn’t achieve the right balance in the situational awareness knowledge challenge. But how could this be, when Boeing has a much-lauded knowledge management (KM) program?
Boeing’s fatal 737 MAX crashes highlight the challenge of achieving the right balance between too much and too little information.