A complex system can only be understood by understanding the small particular parts of day to day interaction. In order to do that, we have to engage people.
Intervening in one part of a complex system can fail to successfully address a problem, or have unintended consequences in another part of the system.
Boeing’s fatal 737 MAX crashes highlight the challenge of achieving the right balance between too much and too little information.
Given my experiences, it has been no surprise to read the recent report ‘Questionable care: avoiding ineffective treatment’ and an extract from the new book ‘Surgery, The Ultimate Placebo’.