Case studies in complexity (part 4): Mothers Opposing Pollution (MOP)
An example of an “unknown unknown” – something we don’t know that we don’t know. But there are unknown unknowns that can and should be known.
Category: Knowledge Management
Getting to the heart of the problems with Boeing, Takata, and Toyota (part 3): Toyota, Takata, and cognitive biases
Unfortunately it’s not just aviation and medicine that are experiencing life-threatening problems at the complex interface between technology and people.
Getting to the heart of the problems with Boeing, Takata, and Toyota (part 2): Current approaches to KM aren’t adequately addressing complexity
Boeing didn’t achieve the right balance in the situational awareness knowledge challenge. But how could this be, when Boeing has a much-lauded knowledge management (KM) program?
Getting to the heart of the problems with Boeing, Takata, and Toyota (part 1): The situational awareness knowledge challenge
SONY DSC
Boeing’s fatal 737 MAX crashes highlight the challenge of achieving the right balance between too much and too little information.
Active knowledge exchange with users and partners in open innovation: the case study of Xiaomi
Just what it is that makes Xiaomi’s approach so effective?
The use of euphemisms as a “dark side” knowledge management tactic
To draw on one of the firm earnings euphemisms identified in a recent study, knowledge management appears to “have missed something here.”
Facilitating knowledge sharing in higher education institutions
Higher education institutions can benefit from knowledge management because they are in the business of generating and disseminating knowledge.
How could the Light Triad help knowledge management?
There is clear alignment between the Light Triad Scale and beneficial behaviours in knowledge management.
Case studies in complexity (part 3): Jagera, Yuggera and Ugarapul people
History matters in complex systems, so it’s important to understand the dynamics of change and promote collective learning.
The KM Transformation Outlook (KM Asia 2019 presentation)
Using a storytelling approach to shed light on serious issues at the interface of technology and people in the aircraft and automotive industries.